
TradesUnbound 3 minute read
When everything runs through the owner, growth gets harder.
Your judgment matters. The business also needs a way to keep moving without bringing every routine decision back to you.
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Notes on making home technology easier to live with and helping contractor businesses get organized, solve constraints and grow.
TradesUnbound
Practical ways to organize a contractor business, remove growth constraints and build systems that can support more work.

TradesUnbound 3 minute read
Your judgment matters. The business also needs a way to keep moving without bringing every routine decision back to you.
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TradesUnbound 4 minute read
Find the constraint that matters now, put a practical answer to work and leave the business stronger.
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TradesUnbound 3 minute read
A sales process should help the customer make a decision—and help your team know what to do next.
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TradesUnbound 3 minute read
Connecting locations is only useful if people can find, trust and act on the information they share.
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TradesUnbound 3 minute read
The best first automation is usually a small, repeatable task with a result you can verify.
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TradesUnbound 3 minute read
More calls create opportunities. What happens next determines how many become successful jobs.
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TradesUnbound 3 minute read
Start with the recurring frustration. The right answer might be a smaller change than you expect.
Read the articleConcierge IT
Personal guidance for everyday technology, connected-home systems and ongoing support from someone who knows your setup.

Concierge IT 3 minute read
The next problem is easier to solve when your support person already understands your home, devices and preferences.
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Concierge IT 3 minute read
A dropped video call is a symptom. A few careful comparisons can help you find the cause.
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Concierge IT 3 minute read
Seeing a file on two devices is convenient. Knowing how to recover it is a different kind of confidence.
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Concierge IT 3 minute read
The person who installed it should not be the only person who knows how it works.
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Concierge IT 3 minute read
Your computer, phone, Wi-Fi and accounts are connected. Support should consider how you use them together.
Read the articleYou do not need a technical brief. Tell me what you would like to make easier.
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